Windsight My $0.02

From: David R. Fielder (dfielder@cooper.cpmc.org-DeleteThis)
Date: Sat Apr 24 1999 - 09:36:01 PDT


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Date: Sat, 24 Apr 1999 08:36:01 -0800
To: wind_talk@jr.hpl.hp.com-DeleteThis
From: "David R. Fielder" <dfielder@cooper.cpmc.org-DeleteThis>
Subject: Windsight My $0.02

As I posted on rec.wind a few weeks ago, I noticed an "auto-billing"
problem Spring of 1998, when I knew I wasn't calling. Spoke to Larry
Hambrick at 800-934-2278 and he said it was their new billing procedure to
simplify things. I said no thanks and please cancel account and refund for
the balance. He agreed, but took 6 months of follow-up calls to actually
get the 6 months of charges credited.

No new charges have appeared and I am assuming my account is closed. I am
a satisfied user of Call of the Wind's website. I do not believe Windsight
was malicious, but very disappointing customer service (however, all these
more recent problems do make me wonder). The new billing policy was huge
customer relations mistake.

        David

 ========================================
 "Rig for the Moment" DRF's Statistics: 185 lbs/6'6"
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